Terms & Conditions

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    1. OneApollo Loyalty Program is the flagship healthcare loyalty program of OneApollo Digital under Apollo Hospitals Enterprise Limited (AHEL) in India
    2. OneApollo Loyalty program is the property of OneApollo Digital and will be the custodian of all information pertaining to OneApollo Loyalty program including the member details.
    3. OneApollo Program is a card-less Loyalty Program and covers all the participating Apollo Health centres in India which includes Apollo Hospitals, Apollo Pharmacy, Apollo Spectra, Apollo White Dental, Apollo Sugar, Apollo Cradle, Apollo Clinics, Apollo Diagnostics, Apollo Homecare, Apollo Life and Apollo Munich Insurance.
    4. OneApollo Loyalty Program will continue until terminated, suspended, modified or converted to other programs by OneApollo Digital.
    5. OneApollo Digital may, at its sole discretion and without any prior intimation, either add or discontinue any Health Centres / Stores from the OneApollo Loyalty Program from time to time.
    6. The OneApollo Program is open to Indian citizens above 18 years of age with a valid Indian mobile number only.
    7. Any individual who has a valid and active Indian mobile number and has registered or transacted at any Apollo Health Centres is eligible for membership. Presently, no enrolment fee is applicable for membership of the OneApollo Loyalty Program.
    8. Members will be auto-enrolled into the program on fulfilling the eligibility threshold (minimum spend). Every member has the option to opt-out of the program upon enrolment. There is no minimum threshold for a member in case he registers for the OneApollo Program either through oneapollo.com or getting enrolled through Apollo Pharmacy.
    9. The membership is valid subject to the member adhering to the Terms and Conditions of the OneApollo Loyalty Program as published from time to time.
    10. Existing Members of any previous AHEL loyalty programs will be automatically migrated to the OneApollo Loyalty Program. The membership tier will be calculated on the basis of the Health Credits/Transaction in their previous account
    11. OneApollo Loyalty Membership is non-transferable.
    12. On consent, the member hereby agrees to receive all Marketing / Promotional / Transaction related communication from AHEL Group Companies and its affiliates through multiple modes of communication channels such as Email, SMS and others. Members may opt-out of communications by contacting customer care at 18605002917 or sending “APOLLO UNSUB” to 9071300112.
    13. By enrolling to the OneApollo Loyalty program, a member consents to allow use and disclosure by Apollo Health centres, his/her personal and other information as provided by member at the time of enrolment and/or subsequently.
    14. As a pre-condition to becoming a member, a customer will be required to provide mandatory information including full name, valid & active Indian mobile number and adhere to such terms and conditions as may be prescribed for membership from time to time.
    15. The OneApollo Loyalty membership will be issued solely at the discretion of the management and the final discretion on all matters relating to the membership shall rest with AHEL.
    16. OneApollo members will not be entitled to any of the benefits under the OneApollo Loyalty Program for any transaction of the nature of institutional sales.
    17. OneApollo Loyalty membership is for individuals only and is not a corporate membership.
    18. OneApollo Loyalty membership can be revoked or refused if a member is involved in any act of fraud, shoplifting, cheating with or without cause and without notice.
    19. OneApollo Digital reserves the right to add, alter, amend and revise terms and conditions as well as rules and regulations governing the OneApollo Loyalty membership without prior notice.
    20. Benefits and offers available through the Program Partners may change or be withdrawn without prior intimation. OneApollo Digital will not be responsible for any liability arising from such situations or use of such offers.
    21. In case OneApollo Membership details are lost or misused by the Member, OneApollo Digital shall not be responsible or liable for any misuse of such details.
    1. The mobile number of the members is the primary identification for earning Health Credits basis transaction at Apollo Health Centres.
    2. Members are required to quote their registered mobile number at the participating Apollo Health centre during billing to earn Health Credits
    3. Earning of Health Credits is currently not applicable to Apollo Hospitals, Apollo Cradle, Apollo Spectra and Pharmacies inside Apollo Hospitals
    4. Health Credits will be credited only if the customer is a OneApollo member at the time of payment.
    5. Health Credits will be earned on the purchase value of money actually paid by the member in Apollo Health Centres either in Cash and /or Credit/Debit Cards and/or eWallet
    6. Health Credits will be earned on the purchase value excluding taxes and statutory levies.
    7. Health Credits will not be earned against discounted product /services/bills.
    8. The credit of Health Credits against purchases made at Apollo centres will take between 24-48 hours to reflect in the member’s account. OneApollo Digital shall not be responsible for any delay in having the Health Credits credited into the member’s account.
    9. The Health Credits earned would be valid for 12 months from the date of credit of Health Credits. If not spent within 12 months from the date of credit of Health Credits, such Health Credits shall automatically lapse and will not be re-credited in any event.
    10. OneApollo Digital reserves the right to refuse to award Health Credits for any breach or non-compliance of these terms and conditions or failure to pay for the purchases
    11. OneApollo Digital reserves the right to change the method of computation of Health Credits on purchases at any point to reflect changing market conditions without any notice.
    12. Health Credits are stored in the member account.
    13. Members can use OneApollo website or AskApollo mobile app to check health credits balance.
    1. Health Credits can be redeemed only against the particular member’s mobile number or Unique Health Identification (UHID)
    2. Health Credits and other rewards and privileges are not redeemable for cash. They are not transferable.
    3. Health Credits should be redeemed within 12 months from date of issue after which the Health Credits will automatically lapse.
    4. Health Credits are redeemed at the time of billing and have to be used immediately against the current bill only.
    5. Health Credits can be redeemed against spends at any Apollo Health Store (except Apollo Munich) either through walk-in or via website of the particular Apollo Health Centre at a value of 1 Health Credit = Rs. 1.
    6. In case of fully/partially cancelled bill, Health Credits redeemed (if any) will be fully reversed
    7. Once Health Credits have lapsed they will not be reinstated under any circumstances.
    8. The Health Credits redemption terms may vary across different Apollo Health Centres in India and therefore, members shall comply with the same. For online pharmacy transactions, members can use HCs to cover 50% of order value.
    1. All members will be categorised under Silver, Gold and Platinum Tier basis their spends at Apollo Health Centres.
    2. Platinum and Gold tier membership of OneApollo Program is valid for a period of 12 months and will be automatically retained provided the renewal criteria, as laid down by the program, are met
    3. Silver tier membership of OneApollo Program is valid for a period of 24 months and will be automatically retained provided the renewal criteria, as laid down by the program, are met.
    4. The number of Health Credits earned by a member is based on the tier category which he/she falls into.
    1. No two offers or discounts can be clubbed together unless specified otherwise.
    2. Misuse of Health Credits or Program Tier benefits may result in termination of OneApollo Loyalty membership or withdrawal of benefits at the sole discretion of OneApollo Digital without providing reasons.
    3. It may also decide to close the OneApollo Loyalty membership for a period of time as decided by the management.
    4. The Terms & Conditions of the Loyalty Program of each of the store shall be valid and applicable to the respective membership. However, the Loyalty Program Terms & conditions/rules of the store at & from where the customer is making a specific transaction shall supersede for that particular transaction. OneApollo Digital reserves the right to withdraw/revise/restrict this arrangement at any point of time without assigning any reason whatsoever.
    5. In the event of a dispute with regard to or in relation to the OneApollo program, the decision of OneApollo Digital shall be deemed as final and binding.
    1. OneApollo Digital and / or Program Partners shall not be liable to any OneApollo Member for any indirect or consequential loss, damage or expense of any kind whatsoever, arising out of or in connection with the program and/or the provision or the refusal to provide any benefit, whether such loss, damage or expense is caused by negligence or otherwise, and whether OneApollo Digital and/or its Program Partners have any control over the circumstances giving rise to the claim or not.
    2. OneApollo Digital will endeavour to ensure the availability and the quality of services provided by Program Partners but will not be liable for any loss or damage arising from the failure by Program Partners to provide services or for any reason whatsoever.